Live Assistance

Our friendly and knowledgeable support team is here to help you with any issues or questions you may have, Monday to Friday from 8:00 AM to 11:00 AM EST.

We're committed to providing comprehensive support across all aspects of your ChinesePod experience, ensuring your learning journey stays smooth and enjoyable.

Talk With Us
+1 (212) 666-8000
  • Technical Support:
    Assistance with mobile app issues, login problems, or any technical hurdles you encounter while using ChinesePod.
  • Subscription Guidance:
    Help with subscription plans, billing inquiries, or card-related issues when subscribing to our Pro plans.
  • General Assistance:
    Addressing any other concerns or questions you may have while engaging with ChinesePod.

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Get in touch

We’re always happy to hear from you!

Whether you have questions about ChinesePod, need help with your subscription, or want to learn more about our pricing, academic plans, or corporate packages — we’re here to help. Send us your inquiry anytime, and our team will get back to you as soon as possible.

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Call Back Assistance

Call Back Assistance

If you prefer a callback, we're more than happy to assist. Simply fill out our convenient Call Back Form to schedule a time that works best for you.

Opening Hours

Opening Hours

Our support team is available to assist you during the following hours:

Monday - Friday: 08:00 AM - 11:00 AM EST

Rest assured, we're dedicated to addressing your concerns promptly.

Technical Issues

Technical Issues

For complex technical problems or issues that are challenging to describe, we offer various support options

Phone Call: Let's discuss it over a call.

Video Recording Option: If the issue is complex or challenging to describe, you can record a video demonstrating the problem and share it with us.